Warranty and Service Information
Xtramix Product Warranty
Speck Electronics products are warranted to the original owner to be free of defects in material or workmanship.

This warranty does not apply to accident, misuse, neglect or failure to comply with normal maintenance procedures or if the serial number has been defaced, altered, or removed; nor will Speck Electronics accept responsibility for damages resulting from improper installation, alteration or unauthorized parts or repairs. If the product is modified by the customer without permission, the customer agrees to pay for parts and labor necessary to remove the modification before repair. The cause of the defect is in the sole judgment of Speck Electronics.

Should a defect develop within one year of purchase from Speck Electronics or an authorized dealer, Speck Electronics will supply the part or parts necessary at no charge. Labor is covered in this warranty for a period of one year. Outside service, repairs or pickups are not covered under this warranty.

Any item returned for warranty repair should be sent, if possible, in the original packing container, prepaid to Speck Electronics, 341 E. Alvarado Street, Fallbrook, California, 92028. If in our opinion the packing container is improper for return shipping, we reserve the right to supply a new container at a minimal charge.

In the interest of improving Speck Mixers and related products; designs and specifications are subject to change without notice.

Xtramix Out-of-Warranty Repair
Two service/repairs plans are available for the Xtramix:
A. Diagnostics option $260.00
B. Full Refurbishment option $1050.00
A. Diagnostics option
All Xtramix's sent to Speck will be charged a flat rate charge of $260 for diagnostics. This charge does not include any repairs. This price does not include return shipping.

The diagnostics option includes an incoming inspection and a complete test to verify operation the general condition of the mixer. After the diagnostics, the mixers' condition will be reported to the customer and any repairs that are needed. If approved by the customer, repair labor will be billed at $95 per hour, plus parts, and return shipping costs.

B. Full Factory Refurbishment

The $1050 includes all parts and labor. This price includes diagnostics. This price does not include return shipping.

The refurbishment option includes an incoming inspection. The mixer is completely disassembled whereas, all knobs and control nuts are removed and all PC boards are removed from Xtramix chassis. All insert jacks and rear pushbutton switches on the (8) bus/monitor PC assemblies and (2) PC master boards are replaced. The chassis is cleaned. All other switches, potentiometers, jacks, and connectors on the (20) printed circuit boards are cleaned. Parts that do not pass our cleaning specification are replaced.

The power supply is opened, tested, and calibrated.

All (20) tested PC boards are replaced into the chassis the mixer is reassembled. A complete final test with an Audio Precision test set is performed.

Note: The refurbishment does not include extra parts and labor that resulted from misuse, extreme damage, or damage from shipping. If required, Speck Electronics will supply a new shipping box at an additional charge.

Sending your Xtramix for service
When you are ready for either the diagnostics option or full refurbishment please call Speck Electronics at +760-723-4281. We will give you an Return Merchandise Authorization (RMA) number and shipping instructions.

Due to the increasing problems we are having with shipping companies, we will require that the customer take multiple pictures of the Xtramix and power supply and email them to Speck Electronics before shipment. We will use these pictures to compare the products condition before shipment and after delivery.

Xtramix spare parts price list
PS-3 power supply    $380.00
D.C. power supply cable $35.00
Rack adapters (set) $60.00